Refund policy

RETURN & EXCHANGE POLICY

We want you to love your Montana Mags purchase. Every order is carefully prepared, and many of our products are custom-made just for you. If there is an issue with your order, please contact us and we'll do our best to make it right.

RETURNS & EXCHANGES

Returns or exchanges on eligible, non-custom merchandise must be requested within 30 days of delivery.

To request a return or exchange, please contact Montana Mags before sending your item back. Items returned without prior approval may not be accepted.

Eligible items must be:

  • Unused and in their original condition
  • Returned with any original packaging, when applicable
  • Purchased directly from Montana Mags

CUSTOM & PERSONALIZED PRODUCTS

Because custom and personalized products are created specifically for you, custom orders are final sale and cannot be returned or exchanged due to a change of mind, ordering the wrong design, or customer-supplied information.

This includes products featuring custom artwork, names, logos, unit or department designs, personalized engraving, or other customer-requested customization.

However, if we made an error in your customization, or your item arrives damaged or defective, please contact us. We'll work with you to make it right.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.

Please include:

  • Your name and order number
  • A brief description of the issue
  • Photos showing the product and any damage or incorrect customization

Once we've reviewed the issue, we'll determine the best solution, which may include a replacement, correction, or refund when appropriate.

SHIPPING COSTS

Original shipping charges are non-refundable unless the return is the result of an error by Montana Mags.

For standard returns, customers are responsible for return shipping costs.

If Montana Mags made an error with your order or the product arrived damaged or defective, we'll work with you regarding return or replacement shipping.

REFUNDS

Once an approved return is received and inspected, we'll notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Please allow additional time for your bank or credit card company to process and post the refund.

ORDER CHANGES & CANCELLATIONS

If you need to change or cancel an order, contact us as quickly as possible.

Because many Montana Mags products are made or customized to order, we cannot guarantee changes or cancellations once production has begun.

A FEW IMPORTANT THINGS TO KNOW

Custom and personalized products are generally final sale.

Normal wear and tear, misuse, damage caused after delivery, or damage resulting from improper use is not considered a product defect.

Please double-check names, wording, artwork, and other personalization details before submitting a custom order. Montana Mags is not responsible for errors contained in customer-provided information or artwork that was approved for production.

QUESTIONS ABOUT YOUR ORDER?

We're here to help.

If you have questions about a return, exchange, damaged product, or custom order, please contact Montana Mags through our Contact Us page and include your order number whenever possible.